Terms & Conditions

Who these terms cover

These terms apply between Harsh Ranjan — Home Cleaning Services ("we", "us") and any person who books a cleaning or household service from us ("you", "the customer"). By booking a service by phone, WhatsApp, or through this website, you accept these terms.

We provide home cleaning and household help at customer premises in and around Ghaziabad and Noida, Uttar Pradesh, India.

Booking and confirmation

• A booking is confirmed only when we send you a confirmation by WhatsApp, SMS or a phone call stating the date, time slot, scope of work and the final price.
• Time slots are approximate. Traffic, weather and an overrun at an earlier job can delay arrival. We will tell you if we expect to be more than 30 minutes late.
• For large jobs such as post-renovation cleaning or a villa, we may need to inspect the property before confirming a price.

Prices and payment

• All prices are in Indian Rupees (INR) and include applicable taxes and cleaning material.
• The price quoted at confirmation is the price you pay. We do not add a visiting charge or a material charge afterwards.
• If the actual work is materially larger than what you described when booking — for example more rooms, or a level of soiling that needs specialist treatment — we will stop, tell you the revised price, and continue only if you agree.
• Payment is due after the work is finished and you have inspected it. We accept UPI, cash and bank transfer.
• Monthly plans are billed in advance, at the start of each service month.

What we need from you

So that our staff can work safely and finish on time, please arrange the following:

• Access to the property at the agreed time, and someone above 18 present at the start and end of the visit.
• Running water and a working electricity supply. Some machines cannot be used without them, and affected work may have to be rescheduled.
• Pets kept in a separate room, for their safety and our staff's.
• Permission from your building or RWA if outside workers require entry approval.

If we arrive and cannot start because access was not available, the visit is treated as a same-day cancellation under section 10.

What the service includes

The exact scope is whatever was listed in your booking confirmation. Broadly:

• Monthly plans cover routine daily housekeeping — sweeping, mopping, dusting, utensils and, on higher plans, bathroom cleaning, laundry folding and ironing — for six days a week at a fixed daily visit length.
• One-time deep cleaning covers a thorough scrub of the areas named in the confirmation, using our machines and chemicals.

Cleaning material, machines and transport are included in every price.

What we do not do

The following are outside our service. Please do not ask staff to perform them:

• Any work at height requiring a ladder above two steps, or cleaning the outside face of windows above the ground floor.
• Moving heavy furniture, almirahs or appliances. We clean around and beneath them where there is safe access.
• Electrical, plumbing, carpentry, pest control or repair work of any kind.
• Cleaning of biohazardous material, human or animal waste beyond ordinary bathroom cleaning, or sites of illness requiring specialist sanitisation.
• Handling firearms, illegal substances, or anything our staff reasonably believe to be unsafe or unlawful.
• Childcare, elder care or medical assistance of any kind.

Valuables and fragile items

Please secure cash, jewellery, documents and other valuables before the visit. We ask you to put them away in a locked place. We cannot accept responsibility for items that were left in the open.

Tell us in advance about any antique, imported, marble, wooden or otherwise delicate surface so we can use a suitable method or decline to treat it. If an item is not pointed out and is damaged by a normal cleaning method appropriate to its apparent material, section 8 applies.

Damage and liability

• If our staff damage something through negligence during a visit, tell us within 24 hours with photographs. We will repair the item, replace it with an equivalent, or compensate you for its depreciated value, at our option.
• Our total liability for any single visit is limited to the amount you paid for that visit, except where Indian law does not permit such a limit.
• We are not liable for pre-existing damage, normal wear, items that were already loose or cracked, colour change to surfaces whose material was not disclosed, or losses claimed after 24 hours.
• We are not liable for delay or non-performance caused by events beyond our control, including transport strikes, civil disruption, extreme weather or a government order.

Our staff

• Every worker is identity-verified, with Aadhaar and current address on record, and completes police verification before their first job.
• Staff carry an identity card. Please ask to see it.
• Staff are engaged by us. Please do not pay them directly, offer them separate private work, or hire them outside this arrangement during their engagement with us and for six months afterwards.
• We expect our staff to be treated with courtesy. We will end a visit immediately, and may refuse future bookings, if any worker faces abuse, harassment or an unsafe situation. The full price remains payable.

Cancellation and rescheduling

Charges for cancelling a one-time booking:

Rescheduling is free if you tell us more than 12 hours ahead. If we cancel or cannot attend, you pay nothing and we will offer the next available slot.

Monthly plans

• Plans run for one service month from the start date and renew monthly unless cancelled.
• To cancel, give us seven days' notice before the next month begins. See the Refund Policy for how any unused portion is handled.
• If your assigned worker is absent, we will send a replacement. If we cannot, that day is deducted from your next bill.
• Plans cover one household at one address. Moving home mid-plan may change the price if the new property is larger.
• National holidays and one weekly off are not counted as missed days.

Complaints

If you are unhappy with the work, tell us within 24 hours on WhatsApp or by phone. We will return and redo the same scope at no charge. We would much rather fix the work than argue about it.

If a redo does not resolve it, the Refund Policy sets out what you can claim.

When we may refuse service

We may decline or stop a booking if the premises are unsafe, if the work requested falls under section 6, if payment for earlier work is outstanding, or if our staff are subjected to abuse or harassment. Where we stop for safety reasons after starting, we will charge only for the work actually completed.

Governing law

These terms are governed by the laws of India. Nothing here limits any right you have under the Consumer Protection Act, 2019. Disputes are subject to the jurisdiction of the courts at Ghaziabad, Uttar Pradesh.

Changes to these terms

We may update these terms. The version published on this page at the time you book is the version that applies to that booking. The date at the top shows when it last changed.

Contact

For any question about these terms: