Refund Policy

Our promise

We would rather do the work again properly than keep money you are unhappy about. Almost every complaint is settled by us returning and redoing the job at no charge. This policy explains what happens when that is not enough.

Free redo first

• Tell us within 24 hours of the visit, on WhatsApp or by phone, and describe what was not done properly. Photographs help.
• We will schedule a return visit within 48 hours and redo that scope free of charge.
• If the redo still does not fix it, you may ask for a refund under the next section.

Refunds on one-time bookings

Where only part of a multi-item booking was unsatisfactory, the refund covers that item's listed price rather than the whole invoice.

Cancellation charges

If you cancel a confirmed one-time booking, any amount already paid is returned after deducting:

These cover the worker's committed time and travel. If we cancel, there is no deduction.

Refunds on monthly plans

• Cancel with seven days' notice before the next month and nothing further is charged.
• Cancel mid-month and we refund the unused days on a pro-rata basis, after deducting seven days in place of notice.
• Days your worker did not attend and no replacement was sent are refunded in full or credited to the next month, whichever you prefer.
• Advance payments for a month not yet started are refunded in full.

Worked example. A ₹4,500 plan cancelled on day 10 of a 26-working-day month: 16 days remain, less 7 days' notice, leaving 9 days refundable — ₹4,500 ÷ 26 × 9 = ₹1,558.

When we cannot refund

• The complaint reaches us more than 7 days after the visit.
• You declined the free redo and gave no reason.
• The work matches what was agreed at booking, and the dissatisfaction relates to something outside that scope.
• Damage that existed before the visit, or that was reported after 24 hours.
• Delay caused by no water or electricity, no access, or an event beyond our control.
• Cleaning that was completed and accepted, and the premises have since been used normally.

How to request a refund

1. Message us on WhatsApp or call, within the time limit above.
2. Give the booking date, the address, and what went wrong. Attach photographs if you have them.
3. We respond within 2 working days, and will offer a redo first where that is appropriate.
4. If a refund is agreed, we confirm the amount and the method in writing before processing it.

How long a refund takes

Refunds go back to the original payer. We do not refund to a third party's account.

Damage claims

A claim for damaged property is separate from a refund for poor cleaning. Report it within 24 hours with photographs. We will repair, replace with an equivalent item, or pay the item's depreciated value. Our liability for any single visit is capped at the amount paid for that visit, as set out in the Terms & Conditions.

Contact

To raise a refund request: